Right to cancel

You have the right to cancel this contract within 14 days without having to provide reasons. The cancellation period of 14 days begins on the day that the goods are first received by you or by a third party specified by you who is not the carrier.

To exercise your right to cancel, you must notify us (Eat the Ball Holding GmbH, Felix Thun-Hohenstein, Karolingerstraße 3a, 5020 Salzburg, Austria, shop@eattheball.com, Tel. +43 (0) 662 828020) of your decision to cancel this contract. You must do so by means of a clear statement (e.g., letter, fax, or e-mail). You may, but do not have to, use the provided cancellation form template for this purpose.

Sending the cancellation notice before the end of the cancellation period is deemed sufficient for observing the cancellation period.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (except the extra cost of selecting a delivery option other than the cheapest one that we offer, i.e., standard delivery). We will provide this refund as soon as possible, but no later than 14 days after the day on which we received your notice to cancel this contract. For this refund, we will use the same payment method that you used for the original transaction, unless specifically agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We are entitled to refuse the refund until we have received the goods or until you have proved that you have returned the goods, whichever is the earlier.
You must return the goods to us as soon as possible, but no later than 14 days after the day on which you notified us that you wish to cancel this contract. This deadline will be deemed to have been met if you send the goods before expiry of the 14-day period. You are responsible for paying the direct costs associated with returning the goods. If the goods have diminished in value, you will only have to pay for this loss of value if it resulted from you handling the goods beyond what was necessary to check their nature, characteristics, and functionality.

There is no right of cancellation for the following contracts:

Contracts for the supply of goods that can spoil quickly or which have exceeded their shelf life.

Contracts for the supply of sealed goods which for public health or hygiene reasons are not suitable for return if their seal has been removed after delivery.

Cancellation form template

(If you wish to cancel the contract, please complete this form and return it to us.)

Eat the Ball Holding GmbH, Felix Thun-Hohenstein, Karolingerstraße 3a, 5020 Salzburg, Austria, shop@eattheball.com,

I/we (*) hereby wish to cancel the contract that I/we (*) have concluded for the purchase of the following goods (*)/the provision of the following services (*)

  • Ordered on (*)/received on (*)
  • Name of customer(s)
  • Address of customer(s)
  • Signature of customer(s) (only for notifications on paper)
  • Date

(*) Delete as appropriate.

Cancellation policy created with the Trusted Shops legal text editor in cooperation with FÖHLISCH solicitors.